Training Terms and Conditions

Reservations, bookings and attendance of our courses are subject to the following Training Terms and Conditions.

Pricing

• Prices quoted are per person and include: printed course materials, textbook rental, and electronic certificate.

• Prices are exclusive of taxes and fees, where applicable.

• Advertised prices are subject to change from time to time, without prior notice. 

Reserving a Spot

• To reserve a spot on a training course, go to the schedule/book page. 

• Once you have submitted your form you will be sent an automated email confirming your reservation request has been sent. 

• This email does not confirm that you are registered to attend the training. 

Payment Terms

• Once your booking has been processed, you will be sent a secure payment link to complete your payment online. 

• A registration confirmation will not be issued without prior payment.

• Payments are processed by our merchant bank. 

• Payment for training must be received by the invoice due date.

• If you later need to change the method for payment, please contact our team to update your reservation details.

We accept the following forms of payment:

• Bank transfer and Debit/Credit Card (transaction fees may apply).

• We do not store any card information. 

• Once your payment has been submitted, you will be sent an automated email confirming the payment has been successful and you are enrolled in the course.

Registration Confirmation

• You will be sent an email confirming registration once payment has been received or unless otherwise agreed. 

• If you have not received an email confirmation, but you think there has been an error, let us know. 

• Otherwise without confirmation, you will be refused to entry to the training.

Cancellation, Reschedule and No-show Policy

• The class may be subject to cancellation if there are less than 4 registrants for the training course.

• Courses may be cancelled. If a class is cancelled, the student will be notified and the tuition will be reapplied or credited.

• If wish to cancel or reschedule, we must receive your request no later than twenty (20) working days before the class begins.

• If a cancellation or reschedule request is received between fifteen (15) and twenty (20) working days before the class begins, a penalty of 50% of the course fee will be applied. If less than (15) working days before the class begins, a penalty of 100% of the course fee will be applied. 

• Course no-shows are penalized at 100% course fee. 

• Participant substitutions may be permitted, however we ask that you please contact our team as early as possible to process the changes.